aau7 Privacy Policy — Your Information Is Always Safe

1. Introduction and Scope

aau7 ("we", "our", "platform") is an online gaming service provider. This privacy policy describes how we handle your personal information when you use our website aau7.cam, register an account, or use any of our services.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming Policy. Together, these policies form the legal framework for your experience at aau7.

2. What Information We Collect

We collect different types of information for different purposes. Below is a description of the information we collect:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you provide the following information yourself:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Any other information you choose to share with us

2.2 Automatically Collected Information

When you visit or use our platform, we automatically collect certain technical information, including:

• IP address and device identifier
• Browser type and operating system
• Date, time, and duration of your visits to our site
• Which pages you visited and which links you clicked
• Referral URL (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

To manage your account, we also store the following transaction-related information:

• Deposit and withdrawal history
• Gaming activity records
• Bonus and promotion claim details
• Account balance and points history
• Customer support communication records

3. Purpose of Information Use

We use your information only for the following lawful purposes:

• To create, verify, and manage your account
• To confirm your identity and prevent fraud
• To process deposits and withdrawals
• To improve the quality of our services and resolve technical issues
• To inform you about relevant promotions and offers (based on your consent)
• To meet legal obligations and follow the guidance of regulatory authorities
• To provide responsible gaming support
• To improve customer support services

We never sell your personal information to third parties. Information is shared only in specific circumstances necessary for service operations and in accordance with the terms outlined below.

4. Information Sharing and Disclosure

aau7 places the highest importance on your privacy. We may share your information with third parties only in the following limited circumstances:

4.1 Service Providers

We work with selected third-party providers for payment processing, identity verification, and technology infrastructure. These providers operate under strict confidentiality agreements and may only use your information for specified purposes.

4.2 Legal Obligations

We may be required to disclose information based on legal requirements, court orders, or valid requests from government authorities. Any such disclosure will always remain within the limits of applicable laws and regulations.

4.3 Fraud Prevention

To prevent fraud, money laundering, or any other unlawful activity, we may provide necessary information to the relevant authorities.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new authority. You will be notified in advance in such cases.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

5.1 Essential Cookies

These cookies are essential for the core functioning of our website. They maintain your login session, ensure security, and deliver basic services. Disabling these cookies will prevent the site from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and other personalized settings. They make your browsing experience more convenient.

5.3 Analytics Cookies

These cookies help us understand how users are using our site. This information is used to improve our services. Data is generally analyzed in aggregated and anonymized form.

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may cause some parts of our services to not work properly.

6. Data Security Measures

aau7 has implemented industry-standard technical and organizational measures to protect your personal information:

• All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology
• All stored sensitive information is kept in encrypted form
• Our servers are housed in secure data centers and undergo regular security audits
• Staff are given access only to the information necessary for their work
• Regular security reviews and vulnerability assessments are conducted
• Precautionary response procedures are in place for any potential data breach

While we always strive to ensure the highest level of security, no transmission over the internet can be guaranteed to be completely secure. You are therefore encouraged to keep your account password confidential and to log out after using an unfamiliar device.

7. Data Retention Period

We retain your personal information only for as long as necessary or as required by law:

• Active account information: for the entire period the account remains active
• After account closure: for the period determined by applicable laws and regulations
• Transaction records: for the period required by financial regulations
• Customer support communications: for a reasonable period after the issue is resolved

Once the retention period ends, we securely delete or anonymize your personal information so that it can no longer be linked to you.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Review

You may request at any time to see what information we hold about you. We will respond to this request within a reasonable timeframe.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can contact us to have it corrected. You can also directly update some information from your account settings.

8.3 Opting Out of Marketing Communications

If you no longer wish to receive our promotional emails or communications, you can let our support team know. Transaction-related and account-related communications cannot be opted out of, as they are essential for service delivery.

8.4 Account Closure Request

If you wish to close your account, please contact our customer service. Even after account closure, we will continue to retain necessary information for a specified period in accordance with legal obligations.

9. Protection of Minors

aau7's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.

Age verification is an important step in our registration process. If we become aware that a minor is using our services, we will immediately close that account and delete the collected information. Parents or legal guardians with concerns about this matter are welcome to contact us directly.

10. Third-Party Links and Services

Our platform may contain links to third-party websites. These external sites have their own privacy policies and we are not responsible for their operations. We recommend reading their privacy policies before visiting these sites.

11. Policy Changes and Updates

We may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page on our website. For significant changes, we may send a notification to your registered email.

Continued use of our services after any changes will be considered as your agreement to the terms of the revised policy. We recommend that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website (in Bengali)

Our privacy team will process your request as quickly and effectively as possible. We always respect your privacy and take your concerns seriously.